"XTRA" paratransit is curb-to-curb service, provided from the curb in front
of the client’s pick-up point to the curb in front of the
client’s destination. (Door-to-door service, as needed, is provided on a case-by-case basis, as determined by the JCT Director and the JCT Paratransit Coordinator.)
certified as “ADA Paratransit Eligible”, a JCT Paratransit Service Application
must be completed. The application includes a certification by the applicant's medical professional or a JCT-approved social service agency. (JCT-approved agencies list is included in the JCT Paratransit Service Application.) It takes approximately
3 weeks to process a completed application after it is received
by JCT. Applications are available at the JCT Transit Center:
137 W. Market Street, Johnson City. Applications will be mailed
upon request, by calling 423-434-6265. Applications may also be viewed/printed directly from this site, by clicking here.
reservations for next day service are accepted by the JCT Demand Response office until 5:00 p.m., by calling the JCT Demand Response office at (423)
434-6265. JCT will accept request for trips up to two weeks in advance of the desired trip date/time.
For additional information about JCT "XTRA" service, contact the JCT paratransit office at 423-434-6265.
is provided utilizing a small bus or van, equipped with wheelchair
lifts (or ramps), grab rails, and
low steps to accommodate riders with special needs.
A wheelchair is a mobility aid with three or more wheels, useable indoors, designed for persons with physical disabilities. It may be manually or power operated. JCT will accommodate all wheelchairs which can be safely loaded and transported on JCT vehicles, lifts, and/or ramps, and which allow at least 2" clearance on both sides of the wheelchair between its wheels and the edge of the lift/ramp. JCT's current vehicle fleet is equipped with lifts or ramps which can accommodate a total weight of 600 pounds or less. JCT is unable to accommodate wheelchairs with dimensions so large they pose a legitimate safety risk (such as a large wheelchair blocking the vehicle vestibule and/or interfering with the safe evacuation from the vehicle in an emergency).
will assist patrons on and off the JCT vehicle as needed/requested.
Wheelchairs must be secured in the JCT vehicle by the JCT driver.
Schedule and Fare
"XTRA" service is available during the hours of JCT Fixed
Route operations: Monday through Friday, 6:15 a.m. to 6:15 p.m.
and on Saturday from 8:15a.m. to 5:15 p.m.
The fare is $2.00 per person one-way,
and $4.00 round-trip, if the pick-up and destination points are
located within 3/4 mile of a JCT fixed route.
will accommodate trips to points within the City of Johnson City
which are outside of its established ADA-paratransit area (3/4 mile
of a JCT fixed route) as space allows, at a higher fare, determined
by the trip distance.