The Service

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“XTRA” is a curb-to curb, demand response transportation service for persons with disabilities, who are unable to use the JCT fixed route bus service, and are certified as “ADA Eligible” (see below).  The JCT "XTRA" service area is the corporate city limits of Johnson City, TN, or 3/4 mile of a JCT fixed route, whichever provides furthest service to the JCT patron. JCT provides this service in addition to its regular fixed route bus service. Curb-to-curb service is provided from the curb in front of the client’s pick-up point to the curb in front of the client’s destination. JCT

vehicles/employees do not enter private property. To be certified as “ADA Paratransit Eligible”, an application

must be completed. The application includes a certification by the client’s medical professional.  It takes approximately 3 weeks to process a completed application after it is received by JCT.  Applications are available at the JCT Transit Center:  137 W. Market Street, Johnson City.  Applications will be mailed upon request, by calling 423-434-6265.  Applications may also viewed/printed directly from this site, by clicking  here.

Trip reservations must be requested with the JCT Demand Response office at least one day in advance of a desired trip, by calling the JCT Demand Response office at (423) 434-6265

JCT "XTRA" is provided utilizing a small bus or van, equipped with wheelchair lifts (or ramps), grab rails, and low steps to accommodate riders with special needs.

JCT's vehicles accommodate "common wheelchairs." A common wheelchair is: 1) a mobility aid belonging to any class of three or four wheeled devices designed for and used by individuals with mobility impairments, whether operated manually or powered; and 2) which weighs no more than 600 pounds when occupied by the patron and which may not exceed 30" width by 48" length when measured 2" from the ground.

For safety reasons, patrons in wheelchairs must be loaded by backing the wheelchair onto the vehicle lift (with patron facing away from the vehicle), and must allow JCT drivers to secure their wheelchair once loaded into the vehicle.  Drivers will assist patrons on and off the vehicle as needed/requested.

JCT "XTRA" service is available during the hours of JCT Fixed Route operations: Monday through Friday, 6:15 a.m. to 6:15 p.m. and on Saturday from 8:15a.m. to 5:15 p.m.

The fare is $1.50 per person one-way, and $3.00 round-trip, if the pick-up and destination points are located within 3/4 mile of a JCT fixed route.

JCT will accommodate trips to points within the City of Johnson City which are outside of its established ADA-paratransit area (3/4 mile of a JCT fixed route) as space allows, at a higer fare, determined by the trip distance.